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Phone and voip integration

Making a call, either using Skype or another VOIP based system, is as easy as clicking a phone number and the call starts dialling out.

Setting up the VOIP functionality

Dial using: The system can be used to make calls. In this field you specify what system you wish to use to make calls. Note: To dial a phone number you click the phone label for the number.

Create log of call: Turning on this option will automatically create a log of all calls made from the system. The logs will be displayed in the ‘Activities’ section in the relevant screen you made the call from.

Display new log: Turning on this option will automatically display the new log created if one is created automatically allowing the user to immediately make notes on the phone call.

Also see:

Asterisk phone system related

One of the phone systems supported by this system is Asterisk. For details on setting up an account see:

For outside line dial: If your phone system requires a number to be entered to get an outside line then enter it here so the system will prefix it to the number to be dialed.

Server: IP address: This is the IP address of the computer where the Asterisk software is installed/running.

Port number This is the port number that is used to communicate with the Asterisk software.

Command URI: This is the Unique Reference Identifier that is used to point to a file on the server that is used to make calls.

Inc. name in caller ID: Turning this option on will display the name of the company/contact being called in the phone display if the phone supports this feature.